My message to Health Canada. I welcome your thoughts.
Are wheelchair repair companies subject to any formal regulation or accountability in Canada, and if not, why is that? I am a disabled Canadian who has used an electric wheelchair throughout my lifetime. I have continually received appalling service from my repair company, including charges for unnecessary and incomplete repairs, lack of communication about the repairs or possible completion date, and wheelchairs loaned to me that were infested with cockroaches and bed bugs. Upon communication with others, I find that this situation is common whether the wheelchair user pays out of pocket or has social assistance. Why is there no accountability on something so vital to our quality of life?
Note: To date I have not found any accountability measures through repair companies, the manufacturers, or government. Also, it has been my experience that this accountability is not as much of an issue with the technicians, but with the administrative staff and others who profit from their work.