I’ve lived in the same co-op apartment building since the spring of 2010. There have been times over the years when I’ve been frustrated with where I live, but nothing quite like this past week.
I live in a co-op in Ward 6 in Toronto. I’m fortunate to live in a wheelchair accessible apartment that I can afford, although I think the idea that someone should feel fortunate to live in a space that they can afford and access contributes to the kind of complacency leading to the situation that I’m now in.
As I write this, both elevators in my building are down for the third time this week. I live on the eleventh floor, and I have no idea when they’ll be up and running again. To clarify that, one elevator has been down for the entire week, and within this week the other elevator has broken down three times.
The first time was Tuesday, November 22nd, at around 10:30pm. I had just come into the building after visiting my friend in hospital on the other side of the city, so it was already a long day. I was just about to enter the elevator when the fire alarm went off. I waited downstairs for the fire department, and the fire situation was quickly resolved, someone was smoking in the stairwell. That should’ve been the end of it, but it wasn’t.
The firemen couldn’t get the elevator to go back in service. They couldn’t even get inside. They tried everything they could think of to get the elevator running again, even setting the alarm off to try to get it to reset, but it wouldn’t.
At this point I should explain that the building has some security, but they check on a range of building in the area. There is paid maintenance during the weekday, and the rest of the time we rely on volunteer maintenance. It’s well known in my building that the volunteer rarely answers his phone, and you have better luck banging on his door, but he was on vacation. My building manager was also on vacation.
There are a lot of seniors, and people with disabilities living in my building, thankfully I was the only one stuck downstairs. Security contacted my building manager, who contacted the daytime maintenance and the elevator repair company. It was about 11:30-12am when the maintenance guy came, he was not able to fix the elevator. He and security stayed with me until 1 am when my partner could get there. My partner and I decided to leave for an accessible hotel, the closest an hour away. My power chair was nearly dead, my cell phone was dead, and I had just the clothes on my back and my purse.
At 2 am, the fire department, thankfully nearby, saw us waiting for the night bus, and told us elevator repair company had shown up, and we went home. They knew because one of my neighbours got fed up and called 911. My local fire department is actually pretty great.
Since then, it was down Friday November 25th from before 6:30am to 10:30am, and again today, which is Sunday November 27th, I do not expect the elevator to work until Monday. I only found out about this because the person who came to assist me in the morning climbed 11 flights of stairs to get to me.
For me, I work full-time, and this impact my job and well-being. I’m trapped in my own home today, but it’s also a major safety concern for the seniors and people with disabilities that live here. What if an ambulance was called?
I recognize that sometimes things happen, but what really is most upsetting is the lack of preventative measures or concern.
When I called the building office on Friday, they acknowledged the problem, but offered no solutions or preventative measures. She offered to call me when the elevators were up, but I was already downstairs by the time she thought to call.
At the very least, we need full-time maintenance staff, and someone to check on vulnerable people when the elevators are down for more than an hour. Co-op members should be informed of expected repair times, and be given the option to switch companies if that’s what’s needed. This cannot be allowed to continue.